Question 1

Why should I choose Obsidian Mobile?

Accepted Answer

If you are looking for an opportunity to make an impact on the overall health and well-being of the underserved community, like we are, then you are in the right place. Obsidian Mobile give 10% of every cell phone payment to non-profit organizations who align with our commitment to ensure that high-quality dental, vision and medical care is made available to those who need it, cost-free!

Question 2

How do I contact Obsidian Mobile support if I need assistance?

Accepted Answer

Try interacting with Billy today by clicking on “Chat with Support” below! Billy can handle your requests if you ask him a specific question, or he can guide you through the ObsidianMobile.net (www.obsidianmobile.net)website or My Account online. He can even send you links and other useful resources and resolve common issues you may run into!

Of course, Billy will also direct you to our Obsidian Support Team Member during our business hours. For support during our offline time or because of holidays or other events, Billy may ask you if you want to create a case via email and request remote assistance to resolve your issue.

The Obsidian Mobile Support Team are available for support during the following timeframes: All times are Eastern Standard time unless noted. Holidays may impact normal hours of operation.
 • Chat Support with Flash Mobile experts
Monday through Friday from 9AM to 5PM
 • Email Support: support@obsidianmobile.net 
(support@obsidianmobile.net)Available 24 hours a day, 7 days a week Next business day or sooner response times.

Question 3

I am having trouble logging in to my Account online, how do I reset my username or password?

Accepted Answer

On the login page, select the option ″Forgot Password?″. Password reset instructions will be emailed to the contact information associated with your account.

Your username is your mobile number with Obsidian Mobile and cannot be changed at this time.

Question 4

Does Obsidian Mobile have coverage in my area?

Accepted Answer

Obsidian Mobile use the same networks as big carriers. Visit our coverage page to view a high-level coverage map.

Question 5

Does Obsidian Mobile you offer share plans?

Accepted Answer

At this time, we do not offer family share plans. Most customers find it easier (and less expensive!) to have individual plans to fit each person's needs in the family. Obsidian Mobile have plans that fit everyone...starting at just $25 per month.

You can manage every line under one account, and adjust plans as needed.

Question 6

Will Obsidian Mobile pay my early termination fee to my previous carrier.

Accepted Answer

Obsidian Mobile does not pay early termination fees; however, most customers save by switching, so the savings outweighs the cost to switch. More importantly, by being an Obsidian Mobile customer, you are also supporting a noble cause.

Question 7

How do I determine how much data I currently use and which plan is right for me?

Accepted Answer

You may contact your existing carrier or view your usage on your carrier's website in order to determine your data needs. Once with Obsidian Mobile, you can easily view your data usage in your account. If you need to change your plan, you can always contact Obsidian Mobile Support Team.

Question 8

Will I be under contract with Obsidian Mobile?

Accepted Answer

No! We never lock you into a contract. We are confident that you will remain with Obsidian Mobile and will be very pleased with our service. Most customers stay with Obsidian Mobile because of the charitable donation that we offer at no additional cost to you.

Question 9

I am ready to order service. How do I do that?

Accepted Answer

Great news and welcome to the family! Simply create an account, pick your plan, check your device compatibility, start the number transfer, if applicable, then checkout! We will mail you a new Obsidian Mobile SIM card and get you set up!

Question 10

Are there any hidden fees?

Accepted Answer

There are no hidden fees!

Question 11

What if I still have questions?

Accepted Answer

Please take advantage of Billy, our virtual assistant. Any questions he can't answer will be forwarded to our Obsidian Mobile Support Team. We look forward to hearing from you!

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