If you are looking for an opportunity to make an impact on the overall health and well-being of the underserved community, like we are, then you are in the right place. Obsidian Mobile give 10% of every cell phone payment to non-profit organizations who align with our commitment to ensure that high-quality dental, vision and medical care is made available to those who need it, cost-free!

Try interacting with Billy today by clicking on “Chat with Support” below! Billy can handle your requests if you ask him a specific question, or he can guide you through the ObsidianMobile.net website or My Account online. He can even send you links and other useful resources and resolve common issues you may run into! Of course, Billy will also direct you to our Obsidian Support Team Member during our business hours. For support during our offline time or because of holidays or other events, Billy may ask you if you want to create a case via email and request remote assistance to resolve your issue. The Obsidian Mobile Support Team are available for support during the following timeframes: All times are Eastern Standard time unless noted. Holidays may impact normal hours of operation. Chat Support with Flash Mobile experts Monday through Friday from 9AM to 5PM Email Support: support@obsidianmobile.net Available 24 hours a day, 7 days a week Next business day or sooner response times.

On the login page, select the option ″Forgot Password?″. Password reset instructions will be emailed to the contact information associated with your account. Your username is your mobile number with Obsidian Mobile and cannot be changed at this time.

Obsidian Mobile use the same networks as big carriers. Visit our coverage page to view a high-level coverage map.

At this time, we do not offer family share plans. Most customers find it easier (and less expensive!) to have individual plans to fit each person's needs in the family. Obsidian Mobile have plans that fit everyone...starting at just $25 per month. You can manage every line under one account, and adjust plans as needed.

Obsidian Mobile does not pay early termination fees; however, most customers save by switching, so the savings outweighs the cost to switch. More importantly, by being an Obsidian Mobile customer, you are also supporting a noble cause.

You may contact your existing carrier or view your usage on your carrier's website in order to determine your data needs. Once with Obsidian Mobile, you can easily view your data usage in your account. If you need to change your plan, you can always contact Obsidian Mobile Support Team.

No! We never lock you into a contract. We are confident that you will remain with Obsidian Mobile and will be very pleased with our service. Most customers stay with Obsidian Mobile because of the charitable donation that we offer at no additional cost to you.

Great news and welcome to the family! Simply create an account, pick your plan, check your device compatibility, start the number transfer, if applicable, then checkout! We will mail you a new Obsidian Mobile SIM card and get you set up!

There are no hidden fees!

Please take advantage of Billy, our virtual assistant. Any questions he can't answer will be forwarded to our Obsidian Mobile Support Team. We look forward to hearing from you!

Absolutely! The number transfer process begins when you place a new order, as we collect details about your prior service in order to facilitate the transfer for you. These details include: - account numbers - name as it appears on the account - PIN number at a minimum. Email notifications will keep you up-to-date and advise you when your number has transferred to Obsidian Mobile, then you may activate your new service!

You can verify your device compatibility with Obsidian Mobile service by using the Device Compatibility tool. Instructions and results are available after submitting your device IMEI. A Device Compatibility check is required as part of the ordering process.

Obsidian Mobile service requires the use of an Obsidian Mobile branded SIM card. SIM cards are provided when placing a new order and can be sent to you when troubleshooting or service-related issues occur. Login to your account online for more assistance and to process a SIM card change.

Simply remove your already active SIM card from your existing device and insert it into the new phone to begin the activation process. Obsidian Mobile recommends you restart the device and ensure you are in a strong signal area before proceeding.

Obsidian Mobile recommends using the Device compatibility check tool before placing an order or attempting to activate a new device with your existing service. The tool is powerful, however can be limited as some information is proprietary to the carrier or phone manufacturer and is not made available to Obsidian Mobile until you attempt to activate. Some reasons devices may not be compatible: Financial obligation to your previous carrier/manufacturer Device is locked to a different network and must be unlocked prior to use Software incompatibility or outdated software on the device Hardware incompatibility because some devices have multiple model variations Device has been reported to the Lost/Stolen list and blacklisted from service The phone is already active on the Obsidian Mobile network

Currently, Obsidian Mobile is BYOD only (bring your own device). We recommend using the Device Compatibility tool to ensure compatibility with Obsidian Mobile service.

No, there is no extra charge for getting a new phone number.

Yes. Obsidian Mobile currently supports 5G service on iOS devices and Android devices.

Hotspot is available as a feature of Obsidian Mobile 10GB and 40GB plans, check your subscribed plan for allowance amounts and speeds. Activation of the hotspot feature in compatible devices is located within your phone settings, and will automatically configure with the Obsidian Mobile network where available.

Yes. Wi-Fi calling is included at no additional charge with all Obsidian Mobile plans. Wi-Fi Calling requires a Wi-Fi capable Device enabled for Wi-Fi calling capability and connection to a Wi-Fi source. Not all services available on Obsidian Mobile’s provider’s network are available while using Wi-Fi Calling. Please note that when making Wi-Fi calls, you are subject to the same terms and rates as regular cellular-connected voice calls. Receiving calls and text messages are included at no additional charge while connected to Wi-Fi. Data while connected to a Wi-Fi source is also not charged and will not count toward your monthly data allowance. *Calls to 9-1-1 using Wi-Fi Calling operate differently than 9-1-1 calls made over a cellular network or a landline phone. When you call 9-1-1 over Wi-Fi away from your Primary Address, we and our network supplier may have no or very limited information about your location. If possible, use a cellular connection or a landline phone to place any 9-1-1 calls. When making a 9-1-1 call, always state the nature of your emergency and provide both your location and phone number, as the operator may not automatically receive this information.

*Please note these instructions may vary based on model device. IOS From the Home screen tap Settings Scroll to Phone Tap Phone Tap WIFI calling Tap or slide the WIFI Calling on this iPhone switch ON. Tap Enable – Note, if necessary, follow the onscreen instructions to enter an address for use in the event of an emergency call. You can update this address at any time. Android From the Phone app, tap the Menu icon Tap Settings Tap WIFI Calling Tap or slide the WIFI Calling switch ON – Note, if necessary, follow the onscreen instructions to enter an address for use in the event of an emergency call. You can update this address at any time. *Calls to 9-1-1 using Wi-Fi Calling operate differently than 9-1-1 calls made over a cellular network or a landline phone. When you call 9-1-1 over Wi-Fi away from your Primary Address, we and our network supplier may have no or very limited information about your location. If possible, use a cellular connection or a landline phone to place any 9-1-1 calls. When making a 9-1-1 call, always state the nature of your emergency and provide both your location and phone number, as the operator may not automatically receive this information.

Connectivity to the Obsidian Mobile network is determined by signal strength and quality, and your voice services and related experience can be affected in low signal areas. If you experience issues with voice or text messaging services, we suggest the following: 1. Ensure your phone software is up to date 2. Ensure airplane mode is disabled 3. Ensure you are not currently connected to other WiFi or Bluetooth sources 4. Turn your phone completely off and then back on 5. Check the coverage map and attempt connectivity again when in a stronger signal area

You can make free calls and texts to Canada and Mexico with your normal data plan. Obsidian Mobile offers an Unlimited International Calling Plan, which includes calls to Canada, Mexico and 204+ countries for an additional $10 per month, per line. Rates are subject to change without notice. Your Obsidian Mobile International Calling Service is available only while you are in Obsidian Mobile’s service area and will not work in areas served by other roaming partners. A single end user is allowed no more than 5,000 minutes of calling to Canada and Mexico in any given service cycle. To view a list of countries that are included in the Unlimited International Calling Plan: https://obsidianmobile.net/blank#intl-call-plan

Countries that are included in the Unlimited International Calling Plan, visit: https://obsidianmobile.net/blank#intl-call-plan

Voicemail is a feature included at no additional cost to all Obsidian Mobile plans. Accessing your voicemail may require either an adequate signal for phone calls or connectivity to a Wi-Fi connection. If you are experiencing any issues accessing your voicemail, Obsidian Mobile recommends the following: 1. Ensure your phone software is up to date 2. Ensure airplane mode is disabled and you are connected to a strong cellular or Wi-Fi signal 3. Check that you can access other websites or data sources and that you can successfully complete a call 4. Turn your phone completely off and then back on 5. Check that the SIM card active in your phone matches the one listed on your account

Obsidian Mobile is a wireless service which charges you a monthly recurring fee that must be paid each month on your cycle date for your services to continue. Obsidian Mobile also requires you keep a valid credit card on file to be used to collect your monthly service charges and for any additional optional services you use. Managing your payment information is available online.

You can forget about worrying about due dates and late payments each month with autopay! All accounts are automatically set up on autopay using a debit or credit card. Please note: your Obsidian Mobile account must be set up on autopay with a debit or credit card on file. We accept all major debit and credit cards including Visa, Mastercard, American Express, and Discover.

Your first month payment will be due when you order your plan. After that, payments will be automatically drafted every month on the 6th to the card on file.

The most common reason services may be interrupted are due to a missing monthly payment or performing activities that result in one-time charges that go unpaid when they are due. While Obsidian Mobile allows a brief window for your service to continue without payment to ensure your payment processes, we will suspend your service if prompt payment on due dates is not received. If your service is suspended and it is related to payment, simply login to your account online to make payment and your services will automatically restore. Flash Wireless recommends you ensure the correct card is on file before attempting to make payment and restore service. Late fee of $5 where applicable and Restore Service fee of $20 when applicable may apply, in addition to your monthly recurring or one-time charges owed.

Login to the Obsidian Mobile website to manage your cards on file for autopay. Auto-Pay is required. Update your existing credit card on file when using the Obsidian Mobile under Manage Cards. After adding a new card, ensure the new card is set to Primary as this indicates all charges will apply to the associated Primary card.

You have the freedom to request changes to your plan at any time by logging into your account online. All plan change requests will take effect the start of your next billing cycle.

If you reach your data limit for the month, you may add data as an add-on. We offer increments of 1GB, 2GB, and 3GB in case you need it. If you find that your data needs have permanently changed, you may contact our Support Team to adjust your plan to cover your needs.

You are not automatically charged extra when you exceed your High-speed data limit, but you will experience slower speeds after exceeding the high-speed allotted data for your chosen plan. Obsidian Mobile does offer add-on data for an additional charge.

To cancel at any time, you must email our Obsidian Support Team at support@obsidianmobile.net . Please be aware that only the account owner can cancel service, any authorized users are unable to make cancellation requests. Requesting a cancellation, once processed, will take effect immediately. If you wish to keep your number and take it with you to another carrier, you must complete the number transfer request with your new carrier while your Obsidian Mobile number is still active. Once your number has successfully transferred to your new carrier, your service with Obsidian Mobile will immediately terminate. The account owner is responsible for any outstanding Obsidian Mobile charges or balances owed on your account. Obsidian Mobile does not offer refunds for any unused portions of your monthly service charges.